Which of the following is not a tangible benefit typically outlined in a BCA?

Employee satisfaction is considered an intangible benefit in a Business Case Analysis (BCA). While it can have a significant impact on an organization and contribute to overall effectiveness, it is not directly measurable in the same way that tangible benefits like increased efficiency, cost savings, or revenue growth can be quantified.

Tangible benefits are those that can be assigned a specific monetary value or measurable output. For example, increased efficiency can lead to higher productivity and reduced operational costs, cost savings reflect direct monetary reductions in expenditures, and revenue growth represents an increase in income generated by the organization. These benefits can be easily tracked and reported in a BCA.

In contrast, employee satisfaction, although critical for organizational success and linked to productivity, retention rates, and overall workplace morale, does not lend itself to straightforward numerical measurement. It is influenced by various factors that can be somewhat subjective, making it a more abstract concept compared to the clearly defined and quantifiable nature of the tangible benefits listed.